smartykat's profile

Regular Visitor

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4 Messages

Fri, Oct 11, 2019 8:00 PM

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Aria scale and 802.11b


I have a Fitbit Aria scale that communicates ONLY on 802.11b and can longer connect to my WiFi since Comcast disabled 802.11b.

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EG

Expert

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90.5K Messages

2 y ago

AFAIK, all of their supplied equipment is still backward compatible with 802.11b.

 

Do you mean that it only is compatible with the 2.4 GHz band and not the 5.0 GHz band ?

EG

Expert

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90.5K Messages

2 y ago

Oh, o/k, I see. Sorry I couldn't help.

Regular Visitor

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4 Messages

2 y ago

The scale can only connect if 802.11b- specifically- is enabled. I logged on to my router, but the ability to enable it is greyed out. Xfinity has taken away the ability to change the WiFi mode.
EG

Expert

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90.5K Messages

2 y ago

What do the different WiFi bands have to do with devices that either support or don't support the different WiFi standards ?

Regular Visitor

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4 Messages

2 y ago

Ours are separate.
BruceW

Gold Problem Solver

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23.1K Messages

2 y ago


@smartykat wrote: I have a Fitbit Aria scale that communicates ONLY on 802.11b and can longer connect to my WiFi since Comcast disabled 802.11b.

Have you seen https://help.fitbit.com/articles/en_US/Help_article/1873/? The are some odd restrictions on the Wifi SSID and password:

 


Your SSID and password should contain only alphanumeric characters (e.g. A-Z, 0-9). If you experience issues connecting to a network that uses special characters, change the name of the network to only use alphanumeric characters, and try to connect again.
EG

Expert

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90.5K Messages

2 y ago

I'm going to query an employee and have them respond here.

EG

Expert

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90.5K Messages

2 y ago

Hmmm... The poster stated this;

 

"The scale can only connect if 802.11b- specifically- is enabled. I logged on to my router, but the ability to enable it is greyed out. Xfinity has taken away the ability to change the WiFi mode."

 

I wonder if Comcast decided to no longer have their gateways support the "B" WiFi protocol and disabled it with a recent firmware update ? Can an official employee or someone with a CC gateway confirm or deny please ?

New Poster

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1 Message

2 y ago

same problem 😞 considering going to stone age and punching in weight to app manually 

 

Another post stated that trurning off 5ghz radio helped to setup, didn't work in my case

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