Visitor
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2 Messages
Appointment no-shows
Why is it that i have not had internet services since Friday, August 28, 2026. Ive been calling Xfinity since then making appointments for basically every day and no one ever shows up for the appointments. This is unacceptable. I think everyone should cancel Xfinity and see how they would go out of business. This is crazy that I have to go so far, a week with no internet or cable. I don't know why none of the techs show up to any appointments made. Its like all the customer service advisors are incompetent. Every time I call, they say they don't see any appointments scheduled and they make a new one and it starts all over again the next day. I dont know what else to do. The cable was ripped off the pole by a truck in the street and the cable has been laying on the ground for a week.
XfinityRaul
Official Employee
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3K Messages
53 minutes ago
@user_n3izza I appreciate you making us aware that this appointment issue you're experiencing via Forums. I would be more than happy to review your account and find out what's the status of this in-home visit.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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