Visitor
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1 Message
Application traffic blocked
Hello,
I’m experiencing connectivity issues with an application that uses STUN/TURN for network communication. It appears that this traffic may be blocked on your network.
Could you please whitelist the following:
– Domain: *.windrose.support
– Port: 3478
– Protocols: UDP and TCP
This is legitimate application traffic and not malicious.
Thank you in advance for your help.
XfinityJon
Official Employee
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1.3K Messages
23 hours ago
Good evening user_4g8u0y. We can certainly look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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117.4K Messages
6 hours ago
@user_4g8u0y @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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