Visitor
•
2 Messages
Apple devices complain about "Weak security" on home network, but we can't change away from insecure WPA2!
For a few months now, our iPad devices have been telling us, "WPA/WPA2 (TKIP) is not considered secure. If this is your Wi-Fi Network, configure the router to use WPA2 (AES) or WPA3 security type." However, we are locked out of changing that setting by the system; the drop-down in our settings both through the Web, and in the app, is grayed out and we see a message instead,
Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Xfinity xFi app or visit xfinity.com/myxfi.
And to top it all off, when I try going to xfinity.com/myxfi, all it shows me is a screen saying:
We Encountered an Issue.
If the problem persists, check back later.
Does anyone have a way of upgrading WiFi security off of the insecure WPA2 that we're stuck with now, since apparently we're not allowed to update our Security Mode? We seem to be forced onto a Security Mode that the industry says is NOT secure!
XfinityJamesC
Official Employee
•
2.1K Messages
4 years ago
Greetings, @user_a55411! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your security settings, but you have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
0
0