1 Message
Apartment not cable ready
I moved in new apartment two weeks ago. Technician came out last Monday and said all the cord needed to be changed due to them being old. I am still without WiFi. How long does it take to get someone out to fix the problem?
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_0884cb, thanks for reaching out for help with your installation. As someone that uses the internet for just about everything, I know how important it is to have a connection and our team is here to help. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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