T

Visitor

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2 Messages

Wednesday, December 28th, 2022 11:17 PM

Closed

Anyone with Xfinity / Arris S33 / Orbi rbr750 compatibility or issues?

In November, I switched to Xfinity from my local cable provider.  I previously used my Arris S33 modem and my Orbi RBR750 Router with my previous ISP with no problems.  

New Coax Cables (Comcast Technician) was run from the street to my house and from the wall to the Cable box, as well as wall to the Modem.  Only one coax cable coming into the house and a new (comcast tech installed) splitter connected to the two cable lines run within the wall.   New Cat6 cabling use from modem to router, and to any wired PCs.  

Since switching to Comcast.  I have found that my Orbi RBR750 router loses its internet connection.  If I switch the cable modem connection from the 1Gbit to 2.5Gbit Ethernet port on my modem, the modem finds an IP, and works again for a while.  Then at some point, I have to switch from the 2.5Gbit, back to the 1.0Gbit to reconnect and get an IP.  (I know I can only use one of these ports at a time).  Unplugging and replugging into the same port does not resolve the issue. 

The second strange thing that I have noticed (independently of the first issue), is I will occasionally drop to around 100Mbps, rather than closer to the 800Mbps that I am paying for.  If I look at Network Stats on my Orbi Setup page, it sometime shows the WAN Port status as 100M/Full, rather than 1000M/Full.  This usually fixes itself after I reboot the modem.

The above things are things I noticed in the past month, and may help to provide context to my latest issue.

Five days ago, my internet was working correctly  (around 800Mbps), but my TV started showing a RDK-03004 error - "Sorry there seems to be some trouble".  Since the first available service call is this upcoming Saturday (a full 8 days after my TV stopped working), I have spent hours chatting every day with different tech support personnel at Comcast, they haven't figured out what the problem should is.   Yesterday, I went to the Xfinity store, and swapped out my Cable TV box for a new one, but still to no avail.  However as I was trying to setup my cable box - my internet went down (yet it was up prior to this).  I tried to a System Restart thru the Xfinity app, and Xfinity Tech also sent commands when chatting on the phone with him.  Nothing worked.

This morning, the modem was no longer flashing (now solid blue) and the Xfinity app said "let's get started" - so I setup the modem again and the internet worked (wired as well as the Orbi RBR750 wireless connections).  TV still shows the same error after going thru a Restart.   Fast forward 4 hours later, and now my internet connection no longer works.  Chatted with support again, and they were able to get my modem back online with a single computer connected but this time have not been able to get the Orbi RBR750 reconnected (ie, no wifi, or wired connections).

I suspect this combination of components is causing some kind of incompatibility - I'd rather not pay the add'l 1$4/month for Xfinity's modem considering I have a decent network setup already.

Anyone else experience any of these types of issues?  Any help/suggested is much appreciated.

--Tom

Official Employee

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1.8K Messages

2 years ago

Hi there, @TomChm3 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with your Internet and TV service, I understand how frustrating this is for you which I truly do apologize for. Please be assured you reached the right person to assist you and I will get you taken care of. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.

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Visitor

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2 Messages

@XfinityRichard​ So since you moved this conversation to DM's--- can you please share the information with the rest of us??  i have a similar set up and my Orbi 750 will either drop internet or if there is a power outtage the S33 comes back online but my RBR750 will not connect to it properly. I have tried EVERYTHING--- the Only way to get it all running agai is to do a factory reset on he orbi and then manually configure the router one step at a time, and then chage the network name back to mine, and then change the password back afterwards. This has been going on since I bought the orbi system. I've been on Netgear community and tried a plethora of options.....to no avail.

Problem Solver

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1.5K Messages

@user_9f7b83​ Not an orbi thing, but an older netgear model gateway thing.  I have to power sequence the gateway (I have it in bridge mode), then let it come up, and Then start a firewall.

What happens?  The netgear always ends up with an internal address 192.168.100.1.  Wonderful, but if the firewall WAN interface comes up too quick, it ends up with 192.168.100.2 even though Netgear is in bridge mode.  Then you would be waiting for a lease expire before it tries to obtain a lease from Xfinity for the external WAN IP.

I wouldn't think it would pass out internal LAN (really the WAN on the firewall) in bridge mode, but it's clearly not the case.  Power sequencing works every time on a hard power off situation, so I just programmed an APC controller for it.

Take a look on the Orbi, and see if that is the case on that too.  It might not be but it's something to check.

Visitor

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2 Messages

2 years ago

I have the RBR750 with 2 sats and FM V4.6.14.3_2.3.12, and for about the last year and a half I lose internet about once a day. Have been searching for the solution and trying every suggestion, but just SOLVED IT this week by disabling the Orbi Auto Firmware Update. Since I turned that off my system has had uninterrupted up time for 5 days and running. I can just do a manual update when and if Netgear puts out a new FM version.

Incredible that I end up as an unpaid beta tester for substandard FM from a company that really should know what they are doing when they sell $1000 mesh network routers.

I hope that other people dealing with this issue find this post. Please reply if this resolves your issue.

Visitor

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2 Messages

2 years ago

In my case, I ended up replacing the cat6 cable between the RBR750 and the S33 Modem with a different one from a different manufacturer and I no longer have the issue.  Honestly, I have no idea why the cable works, whereas other ones did not.  Xfinity support was not helpful here.

As I mentioned previously, all cables were upgraded to cat6 as soon as I got the RBR750.  In my early debugging attempts prior to my original post, I did replace each length of cable with a different new cat6 cable (possible from the same manufacturer, but it was definitely still a brand new cable). 

HTH

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