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LowSC2
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14 Messages

Thursday, January 2nd, 2025 7:55 PM

Anyone have an XPod catch on fire?

Hello. This morning an xpod we were using in our home caught in fire then shorted out the circuit it was plugged into. There are scorch marks on the wall and outlet. After unplugging the xpod, inspecting the outlet and turning the circuit back on, it was determined that the xpod is the cause of the short/fire. 

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Updated 

4 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

4 months ago

 

LowSC2 I appreciate you creating a post and bringing this to our attention. I'm terribly sorry to hear this happened and would like to get more information so futher investigation can be done. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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