Visitor
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5 Messages
Anyone experiencing random drops in download speeds in lansing area?
not sure what is happening started about a week ago now, on the 1.2gig plan but speeds drop to 360mbps randomly, spoke to online chat agent (not the virtual assistant) and he wants to charge me 100 dollars for a tech to come out. Seriously haven't had issues for nearly 6 years I've had this thing now all of a sudden issues and they want to charge me for something thats messed up on their end. Anyways has anyone been experiencing this kind of issue in the 48917 area or nearby.
XfinityChristy
Official Employee
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2.4K Messages
23 days ago
To get started, could you please send a direct message with your full name, and the complete service address?
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Once I have those details, I can review your account and investigate what may be happening in your area.
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