Visitor
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4 Messages
Another Internet Outage
Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101 to 500 homes in my area every time. What is going on?
XfinityMatthew
Official Employee
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1.5K Messages
2 hours ago
Hey @user_tdmmzl Thanks for reaching out. Sorry to hear about all the interruptions in the area. I see you already DMed us. So I will continue with you in the direct messages.
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EG
Expert
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116.1K Messages
1 hour ago
@user_tdmmzl @XfinityMatthew
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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