Another internet outage

they’re not lying your upgrades are poorly planned, installed and communicated.  How is it that these upgrades have caused so much trouble?  Now I’d understand if we lost all services but your installers must be a special kind of special to only knock out internet while TV still works fine.  

I dream of the day when alternative ISPs become more mainstream and coax becomes a thing of the past.  Your “upgrades” are mostly wishful thinking with 5G, Starlink, etc… gaining traction.  Nobody will attend the Comcast funeral and a century from now, when digging up antique coax, your horrible legacy will still be remembered.  It’s generational hatred.   

It has been said that you’re only 6 people away from knowing everyone on earth…but you’re only 1 person away from hearing a complete [Edited: "Language"] Comcast/Xfinity story, most have many.

Enjoy it while it lasts but the alternatives will gain traction and you can only lobby so much to keep them down.

Downers Grove, IL internets been offline since 2pm like the majority of others in various areas nationwide.  

Comcast is like a 4 year old with chocolate on their face denying they ate the cookie.  But “everything’s” fine on your end….  

Hello @user_g7zve5 I’m sorry to hear your services are down. I am happy to check on the upgrades in your area. As a reminder our Xfinity app is free, and you can always check the status of your connection. Be sure you log in with your username and password to see specific account details. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message