Visitor
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1 Message
Annoyed
- I hesitate to post, but here goes. I lost internet this past Sunday June 11 around 10 PM CST. Xfinity says it's an outage. I get a text message the next day that it's fixed.
- It's not fixed. The chat bot says "I see your internet service has been degraded within the last week. A technician will need to come out and fix this issue to avoid repeat service interruptions."
- So I schedule an appointment. Tuesday morning, I get a text it has been canceled!
- I ask the chat bot why it was cancelled, and got a helpful agent. He scheduled an appointment. He said during the chat that technicians were upgrading lines in my area. So which is it? Upgrading or degrading?
- By the time the appointment happens, unless it's cancelled again, I will have been without internet for almost a week. I am paying $148 a month for something I can't use.
- However, where I am, there isn't much choice.
- Xfinity hotspots show up as an option for me in my wireless network choices; however, on my phone, it asks me to sign into Xfinity, and then it just freezes when I press the sign in button.
- When I get the text message asking me if everything is resolved, “I'm having trouble following our conversation. Please type a message and follow the prompts presented.” It says this when I type Yes and when I type No.
- I am annoyed. Most of the time service is satisfactory. However, this isn't the first time I've been without internet for almost a week.
CCCam
Official Employee
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232 Messages
2 years ago
Hello, @louisianalad17. I can definitely understand your frustration with service issues. We would be happy to help.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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