jimk151's profile

Frequent Visitor

 • 

15 Messages

Sat, Aug 20, 2022 3:52 PM

Android Apps won't work

I have Xfinity internet at home and Xfinity mobile and there are apps that will not work on wifi and I have to shut it off on the phone and use cellular to load. It's only certain apps including Xfinity! My Schlage won't load or wemo unless I shut off wifi. This is getting very frustrating. I've checked everything  Rebooted the router and restarted the phone. No luck.

Official Employee

 • 

752 Messages

4 months ago

Hi there, @jimk151, thank you for posting on our Xfinity Forums. I can see how frustrating it would become for your apps not to work while connected to your in-home WiFi. Please rest assure you have reached the right team for assistance. Do you just experience an issue with your apps? Are you to go onto Google and search online while connected to WiFi?

jimk151

Frequent Visitor

 • 

15 Messages

@XfinityValerie​ I can search fine, it's just frustrating that your own app wont load. I can't get wemo or schalage apps to.work either. 

jimk151

Frequent Visitor

 • 

15 Messages

3 months ago

I've done all of troubleshooting steps, restarted rehab router, the phone etc. It's just frustrating that it's a handful of important apps and even the xfinity app.

Official Employee

 • 

228 Messages

@jimk151 If you're having trouble connecting to apps but they seem to work fine while you're using your mobile data and not your home network that sounds like your IP address needs to be renewed. The easiest way to do that is by unplugging the power cable from your modem/router for about 2-minutes and then plug it back in and try again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jimk151

Frequent Visitor

 • 

15 Messages

@XfinityBenjaminM​ DO you have to do it all the time?  It may work a little better for a day and then go back to problems.  Today I couldn't send emails from my work email server, they all hung up in the outbox, and then when I shut off wifi, they all sent immediately.  PLEASE HELP 

XfinityAnna

Official Employee

 • 

792 Messages

Oh no, this is certainly not the experience we want you to have. I can't imagine the headache this has caused you. Our team would be happy to dig a little deeper and send some account refresh signals from our end. To do this, I will need to collect your account info. 

 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jimk151

Frequent Visitor

 • 

15 Messages

I have now picked up a new modem at the xfinity store and it's doing the exact same thing, I can't even get to the xfinity purple app to work on wifi. Everything else in the house works great and I do the modem test and it's says the connection is fine but xfinity, wemo, schlage will not work on wifi. 

NoNoBadPuppy

Problem Solver

 • 

463 Messages

3 months ago

There is an issue with your phone.  Xfinity does not filter or block android apps. This should have been apparent when you got a new modem and still can't use the wifi.  Is your phone on xfinity mobile?  What make and model is your phone? 

(edited)

jimk151

Frequent Visitor

 • 

15 Messages

@NoNoBadPuppy​ Yes its on Xfinity mobile and its a newer Samsung, A425G. And its only certain apps, which makes less sense.  I've forgot and reset the wifi, restarted the phone, and ran out of ideas.

New Poster

 • 

6 Messages

2 months ago

Did you ever find a solution to this? I'm having the exact same issues. 

jimk151

Frequent Visitor

 • 

15 Messages

@Luceropaul127​ I ended up replacing the modem to the new white one.  I had first tried a replacement of the one I had and brought it right back the next day.  Thank goodness there is an Xfinity storefront close to home.  They are terrific, unlike the customer service on the phone.

New Poster

 • 

6 Messages

I can't get a hold a hold of anyone via telephone. Everythi gis automated, so thank you for your response. Was there an extra charge for this?

Official Employee

 • 

453 Messages

Hey, @Luceropaul127! Thanks for your comment. If you're looking to replace the modem, there is no charge for it. You can look up the nearest service center HERE

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here