Android Apps won't work

@XfinityValerie​ I can search fine, it's just frustrating that your own app wont load. I can't get wemo or schalage apps to.work either. 

@jimk151 If you're having trouble connecting to apps but they seem to work fine while you're using your mobile data and not your home network that sounds like your IP address needs to be renewed. The easiest way to do that is by unplugging the power cable from your modem/router for about 2-minutes and then plug it back in and try again.

@XfinityBenjaminM​ DO you have to do it all the time?  It may work a little better for a day and then go back to problems.  Today I couldn't send emails from my work email server, they all hung up in the outbox, and then when I shut off wifi, they all sent immediately.  PLEASE HELP 

Oh no, this is certainly not the experience we want you to have. I can't imagine the headache this has caused you. Our team would be happy to dig a little deeper and send some account refresh signals from our end. To do this, I will need to collect your account info. 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I have now picked up a new modem at the xfinity store and it's doing the exact same thing, I can't even get to the xfinity purple app to work on wifi. Everything else in the house works great and I do the modem test and it's says the connection is fine but xfinity, wemo, schlage will not work on wifi. 

@NoNoBadPuppy​ Yes its on Xfinity mobile and its a newer Samsung, A425G. And its only certain apps, which makes less sense.  I've forgot and reset the wifi, restarted the phone, and ran out of ideas.

@Luceropaul127​ I ended up replacing the modem to the new white one.  I had first tried a replacement of the one I had and brought it right back the next day.  Thank goodness there is an Xfinity storefront close to home.  They are terrific, unlike the customer service on the phone.

I can't get a hold a hold of anyone via telephone. Everythi gis automated, so thank you for your response. Was there an extra charge for this?

Hey, @Luceropaul127! Thanks for your comment. If you're looking to replace the modem, there is no charge for it. You can look up the nearest service center HERE.