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An Arris device just connected to my wifi
What is Arris and why and how is it connected to my wifi when I have my wi-fi locked and two authentic verification thing on? Does anyone know the answer to this? I see a lot of people asking this same question but no factual answers, only guesses🤷🏼♀️
XfinityKei
Official Employee
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1.5K Messages
2 years ago
Hi @user_d4f8f2 Is the model of your modem an Arris? If you have devices connected to your Wi-Fi that you don't recognize you can use our xfi app to remove it. If you do not have a rental modem I recommend resetting your password is the best way to remove unwanted devices. I have a link that goes over how to remove devices as well https://www.xfinity.com/support/articles/manage-wifi-devices-my-account.
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