Amazon Gift Card

On March 16th I signed up for the 1100 mbs internet package that came with a $200 Amazon gift card. I still have not received my gift card. on the incentive tracker website it says that my account does not exist and to check back after 14 days. My account was activated on April 1st (more than 14 days ago) and I the website still says to check back after 14 days. I called the rewards center twice and both times they said my account doesn't exist and to try calling after 60 days. I was instructed to call regular customer service and they said that Xfinity has never run a promotion with an Amazon gift card before. He said there is no record on my account of getting a gift card and there are no promotions including a gift card. All I want is a clear answer. I signed up for this internet package on the Xfinity website directly so there is no chance I was scammed by an outside party. The customer service representative said he would put in a ticket but said that my ticket cannot be tracked and I won't get a confirmation about it either. So basically there is nothing I can do.

Xfinity is a scam. They are all liars. I will be switching to a different internet provider.