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Amazon Echo Dot Gen 4 Not Connecting
I recently moved and got set up with Xfinity wifi in my apartment. Everything else has connected great, but my echo dot can't locate the network :/ I've been fighting with it for a few days now and I've tried just about everything I could find: restarting the modem, power cycling the echo, resetting the echo entirely, and updating the Alexa app. Does anyone have another solution I could try?
EG
Expert
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110.1K Messages
2 years ago
Are you using the Xfinity XB8 gateway device ? If so, it speaks the WPA3 security protocol. The Echodot Gen 4 speaks the WPA2 security protocol.
Try using the XFi APP (although it is a bit hidden) to change the XB8 from using WPA3 to WPA2. Go to XFi APP, select 'connect' on the bottom, select the network name, 'view/edit WiFi Settings', change security mode to WPA2. (WPA3-transition doesn't work either). Good luck !
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