Amazon Echo 2nd Gen won't connect to new XFi Wireless Network

Question

Hello:

Just replaced my own equipment with a new XFi Gateway and can't get it to join the new Wifi network. I saw a post about splitting the signal back into 2.4 and 5GB networks with different SSID's so I tried that and Echo won't connect to the 2.4GHZ network either.

I'm in IT for a living so I've tried testing everything except taking a packet capture, if someone has figured out a switch please share, would be a nice Xmas present!!

HammerinCali · Accepted Answer

Okay, I'm replying to myself in hopes of saving someone else the aggravation I went thru..

Here is the workflow:

Make sure your XFi Gateway is broadcasting two separate SSID's, one for the 2.4GHZ network and one for the 5GHZ.
If using a 2.4 GHz network, channels 1, 6, and 11 are the best channels to use with your Echo device.
Perform a complete reset on the Echo, then set it up from scratch per Amazon's instructions:
- https://www.amazon.com/gp/help/customer/display.html?nodeId=GS4XQ628TGWXHSLE
- If you need help, look here: https://www.amazonforum.com/s/question/0D54P00007IEdkWSAT/amazon-echo-troubleshooting

Merry Xmas!!

Your Home Network

HammerinCali

Amazon Echo 2nd Gen won't connect to new XFi Wireless Network

Responses

HammerinCali

New to the Community?