Monday, January 23rd, 2023 2:47 AM
After receiving xfinity modem my amazon devices do not see wifi
1 year ago
Hello @user_ca713f! Thanks so much for taking a moment out of your day to leave a post on our community forum. We would love to help get you connected again. We do have a great troubleshooting page that could help. Take a look here. https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting Or you can also always use the Xfinity My Account App for troubleshooting or the Xfinity App! Let us know if that helps.
My Alexa devices only work on the 2.4 GHz WiFi. In order to pair them, I had to temporarily rename the 5 GHz WiFi to a different name (SSID), so the devices could connect to the proper network. Once connected, the original 5 GHz SSID was restored. No issues at all.