1 Message

Monday, January 23rd, 2023 2:47 AM


Amazon devices

After receiving xfinity modem my amazon devices do not see wifi

Official Employee


831 Messages

1 year ago

Hello @user_ca713f! Thanks so much for taking a moment out of your day to leave a post on our community forum. We would love to help get you connected again. We do have a great troubleshooting page that could help. Take a look here. https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting Or you can also always use the Xfinity My Account App for troubleshooting or the Xfinity App! Let us know if that helps. 




271 Messages

1 year ago

My Alexa devices only work on the 2.4 GHz WiFi. In order to pair them, I had to temporarily rename the 5 GHz WiFi to a different name (SSID), so the devices could connect to the proper network. Once connected, the original 5 GHz SSID was restored. No issues at all.

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