Skip to main content

    Support

    Offers

U
user_7c9272
1st Topic

Visitor

 • 

2 Messages

Sunday, February 19th, 2023 6:16 PM

Closed

Amazon Alexa wont connect to Xfinity gateway

I switched to Xfinity gateway and now my amazon alexa echo dot cannot even locate my wifi. I have tried every troubleshooting answer with no luck, i have even tried replacing the echo with a new one with no luck. This definitely has to be an issue with Xfinity and it seems im not the only person who has had this issue. How do i resolve this problem?

Question

 • 

Updated 

2 years ago

654

2

0

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

@user_7c9272  Hello and thank you for reaching out via our Xfinity Forums. Is the Alexa the only device that is having an issue connecting to your Wi-Fi?

2

0

user_7c9272

Visitor

 • 

2 Messages

@XfinityChristy​ yes everything else seems to connect fine

2 years ago

0

XfinityChristy

Official Employee

 • 

2K Messages

I am glad to hear your connection and gateway is working with your other devices. This makes me think it is a set-up issue for your Alexa not your internet connection. I don't have a lot of experience with the Alexa device but would be happy to help research this connection / set-up issue with you. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_db2022

1 Message

2 years ago

Hello there, 

I am having the same issue here. I just moved in a few weeks ago, and I was using my Echo at old address which was working fine, now I set up internet with Xfinity, now my Echo is not connecting to the my wifi no matter what I do. I did factory reset to my Echo multiple times and still it is not working. I contacted Amazon tech and believed that the problem must lie in the Wifi. And now I see that other people had the same issue before as well. Please advise what I should do or else, I think better to use the different IP. Thanks. 

1

0

XfinityShawn

Official Employee

 • 

1.4K Messages

@user_db2022  Our team can further look to help you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here