Visitor
•
2 Messages
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||
| Channel ID |
9
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
37
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
459 MHz
|
405 MHz
|
411 MHz
|
417 MHz
|
423 MHz
|
429 MHz
|
435 MHz
|
441 MHz
|
453 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
555 MHz
|
357 MHz
|
363 MHz
|
369 MHz
|
375 MHz
|
381 MHz
|
387 MHz
|
393 MHz
|
399 MHz
|
690000000
|
| SNR |
40.3 dB
|
41.2 dB
|
41.2 dB
|
41.0 dB
|
40.8 dB
|
40.9 dB
|
40.8 dB
|
40.6 dB
|
40.5 dB
|
40.3 dB
|
40.2 dB
|
40.2 dB
|
40.0 dB
|
39.9 dB
|
39.7 dB
|
39.8 dB
|
40.0 dB
|
40.0 dB
|
40.1 dB
|
40.0 dB
|
39.6 dB
|
39.5 dB
|
39.0 dB
|
41.8 dB
|
41.7 dB
|
41.6 dB
|
41.5 dB
|
41.6 dB
|
41.3 dB
|
41.5 dB
|
41.4 dB
|
36.2 dB
|
| Power Level |
9.3 dBmV
|
10.7 dBmV
|
10.4 dBmV
|
10.3 dBmV
|
10.2 dBmV
|
10.3 dBmV
|
10.3 dBmV
|
10.0 dBmV
|
9.7 dBmV
|
9.1 dBmV
|
9.3 dBmV
|
9.3 dBmV
|
9.3 dBmV
|
8.8 dBmV
|
8.4 dBmV
|
8.1 dBmV
|
8.5 dBmV
|
8.6 dBmV
|
8.6 dBmV
|
8.6 dBmV
|
8.5 dBmV
|
8.3 dBmV
|
7.8 dBmV
|
12.0 dBmV
|
11.7 dBmV
|
11.5 dBmV
|
11.5 dBmV
|
11.5 dBmV
|
11.3 dBmV
|
11.3 dBmV
|
11.1 dBmV
|
6.1 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
*Channel ID 9 is the Primary channel
|
Upstream
|
Channel Bonding Value | |||||
| Channel ID |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
35 MHz
|
29 MHz
|
22 MHz
|
16 MHz
|
40 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
2560
|
|
| Power Level |
34.3 dBmV
|
34.0 dBmV
|
33.0 dBmV
|
32.0 dBmV
|
34.5 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
|
| Channel Type |
ATDMA
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ATDMA
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ATDMA
|
ATDMA
|
ATDMA
|
|
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Channel ID |
9
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
958103783
|
921776117
|
955381449
|
958116331
|
958078015
|
958067012
|
958070911
|
958179980
|
958208477
|
958179870
|
958180567
|
958229418
|
958215256
|
958218225
|
958243995
|
958209768
|
958205532
|
958193375
|
958222911
|
958273160
|
958196933
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958220851
|
958193847
|
258867361
|
958152721
|
958143799
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959426928
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958125461
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956828965
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958190640
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958152021
|
958103783
|
| Correctable Codewords |
4216
|
1808
|
3297
|
3899
|
3948
|
3855
|
3655
|
4151
|
4081
|
4134
|
4319
|
4430
|
4407
|
4240
|
4420
|
4340
|
4189
|
4482
|
4134
|
4405
|
4175
|
4389
|
4645
|
227358155
|
4070
|
4249
|
4727
|
4163
|
3955
|
4247
|
4113
|
4216
|
| Uncorrectable Codewords |
16983
|
7346
|
13459
|
15418
|
15376
|
14902
|
14623
|
15905
|
16609
|
16133
|
16532
|
17357
|
16268
|
15301
|
16296
|
15844
|
15392
|
16135
|
15473
|
16117
|
15311
|
16706
|
17619
|
23843296
|
16600
|
16874
|
19215
|
16368
|
15784
|
16830
|
16397
|
16983
|
Modem Stats
Modem Status:Connected
EG
Expert
•
118.7K Messages
7 hours ago
@Cheapest
Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try installing an overall attenuator pad such as this one on the coax port on the rear of the modem to knock that power level down and see;
https://www.amazon.com/6db-Attenuator-Pad-1-each/dp/B0013L48XA
Good luck with it !
1
0
EG
Expert
•
118.7K Messages
3 hours ago
Yes. It's too high. And the upstream power is a bit low. The attenuator will help balance both levels.
If you can fix it yourself, you would save the possible $100.00 charge for the tech visit if they determine that the problem is with your equipment / wiring / hardware.
0
0
XfinityAmandaB
Official Employee
•
3.2K Messages
30 minutes ago
Thank you for stopping in for help with your connection drop and your gateways resetting. That would be frustrating, and we appreciate the chance to help. If you would like to compare your signal levels to what we recommend, our experts have put together a great page that would help. Check out the Tips for troubleshooting page
@EG may be on to something. You did mention you are on your 4th gateway, and you have had a tech out already. Was the most recent swap done by one of our techs by chance?
0
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