Almost non-existent upload speeds and high latency spikes for two days.

As the title says I've been experiencing nearly non-existent upload speeds and high latency spikes for two days.

Through normal internet usage, like YouTube most or streaming services, you would barely notice it, if at all.

Playing games or watching some other streaming stuff really brings the problem to the foreground.

I've ran numerous speed and ping tests. The download is fine, but the upload never gets above 1. The ping tests are all over the place. Normal ping for a few seconds, then a split second of high ping.

I connected to my neighbors wi-fi to test theirs and it seems to have the same issues. Although the ping spikes aren't as blatantly, but definitely still there.

I've reset the modem multiple times to no avail.

I'm near Scranton, PA. Anyone else notice these issues? Or maybe run their own tests if you see this?

TY

Responses

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user_b52f37

Visitor

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1 Message

3 years ago

This is happening to me too. 2 weeks ago I switched my plan to a slightly more expensive plan with the same speed. I also noticed a few months ago that my router, which had regular and 5g options, only had regular and not 5g. The speed was decreased, but not as severe. My cell data has also decreased in the name of needing a new "5g" devices, which is already included with my older 5g compatible devices. I don't want new hardware when my current devices are 5g capable (~3yr old max).

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user_d2e1bf

Visitor

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3 Messages

3 years ago

This is still happening, going on day 3. I have a tech coming out tomorrow, I will update if I remember.

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XfinityDilary

Official Employee

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2.2K Messages

Thanks for the update, @user_d2e1bf! Let us know after the visit if the issues improved. If not, we can continue troubleshooting from here.

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3 years ago

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user_d2e1bf

Visitor

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3 Messages

@XfinityDilary Hi, a tech came out with a bucket truck and replaced a ton of cable lines outside and inside. It seems weather and old cable wires may have been the issue. It's rolling along nicely right now.

Also I do have a favor to ask. I was told I would get a call for a survey about the tech. I never got that call but I'd like to help him out with some positive reviews.

Would it be possible to still receive that call from you? Or can you direct me to it somewhere? The man put in a lot of good work during a busy weekend in the hot sun.

Thanks!

3 years ago

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XfinityDilary

Official Employee

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2.2K Messages

That is great to hear, @user_d2e1bf! I'm glad the service is working well now. I can also help pass on any feedback you'd like to provide. Could you please send our team a private message with your full name, full address, and your experience review? I will direct it to our Kudos department.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_d2e1bf

Almost non-existent upload speeds and high latency spikes for two days.

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XfinityDilary

user_d2e1bf

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