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user_4qbs5p
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Tuesday, March 4th, 2025 8:04 PM

All Routers I Get Connect To A Different Server Than The Closet One.

I Have Latency Issues All The Time And Noticed The Auto Server Is Like 5 Hours Away by Car And The Other Closet One 2 Hours Away It Doesn't Connect To DCHP Issues !

Does Anyone Know How To Fix It, Rebooting The Routers Don't Work. 

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Updated 

1 month ago

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XfinityWilliam

Official Employee

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1.1K Messages

1 month ago

 

user_4qbs5p Hey there! Please make sure you are not connected to a VPN. This could cause you to connect to a server that is nowhere near your address. Also, if the server is too crowded, the modem will connect to the next nearest server with room.

 

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user_4qbs5p

2 Messages

No Vpn That should've been obvious. Over crowded is a bit weird though, cause it's all of a sudden. I stream on twitch and etc so i only put up 6mbps too paying for over 100mbps upload speed and with 800mbps download and I was a tech for oracle in 90s. Not a spring rooster here, but thanks and Ip address i can change on all Pc's but not the router. My closet no way can be full at time i use it. I live in the boonies outside of major towns, however close enough for 20's Ping to google. 

Thanks though, nice try. 

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1 month ago

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XfinityWilliam

Official Employee

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1.1K Messages

 

user_4qbs5p We can take a closer look at your signal and see if there is anything going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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1 month ago

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