Visitor
•
5 Messages
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same issue. Is this something we have to live with?
EG
Expert
•
119.9K Messages
16 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance.
(edited)
7
0
XfinityThomasC
Official Employee
•
3.6K Messages
16 hours ago
Hello, @user_5l27q7 sorry for the inconvenience. Tell me is your Xfinity gateway plugged into a wall outlet or power strip? Have you tested to make sure the device is getting adequate power? Have all cables been checked to make sure they are screwed in finger tight? And, are there any splitters between the gateway and the cable outlet?
0
0