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user_5l27q7
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Saturday, August 8th, 2026 5:22 PM

All in-home services drop multiple times a day

All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same issue. Is this something we have to live with?

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3 hours ago

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EG

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6 hours ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance. 

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user_5l27q7

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Hello, @user_5l27q7 sorry for the inconvenience. Tell me is your Xfinity gateway plugged into a wall outlet or power strip? Have you tested to make sure the device is getting adequate power? Have all cables been checked to make sure they are screwed in finger tight? And, are there any splitters between the gateway and the cable outlet? 

Answers: Wall outlet. Yes on adequate power and all cables checked. One 1 to 2 splitter from street to the gateway, installed by Comcast. There is no cable outlet from the gateway.

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5 hours ago

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XfinityMarcus

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user_5l27q7 thank you for your replies, how long has this inconsistency with your connection been an issue? Did it recently begin to occur or has this been a long-standing concern?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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user_5l27q7

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Since it was first installed 2 years ago but recently it seems to drop (for a minute or 2) more frequently. Almost once an hour. 

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5 hours ago

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user_5l27q7

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The Xfinity gateway has been replaced multiple times by me and an Xfinity tech

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5 hours ago

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XfinityMarcus

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2.3K Messages

user_5l27q7 When you take a look at the Status Center page while logged into your Xfinity account, is there any information listed regarding an ongoing issue or pending repair work? You can visit the status center here: https://www.xfinity.com/support/articles/check-service-outage

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 hours ago

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XfinityThomasC

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3.6K Messages

6 hours ago

Hello, @user_5l27q7 sorry for the inconvenience. Tell me is your Xfinity gateway plugged into a wall outlet or power strip? Have you tested to make sure the device is getting adequate power? Have all cables been checked to make sure they are screwed in finger tight? And, are there any splitters between the gateway and the cable outlet? 

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