1 Message
After upgrading (to a new modem) rented from comcast the Xb8
I received an email from xfinity that i was recently given increased internet speeds which i was required to get a new modem for...now mind you the days before i swapped out this modem my speeds were between 250 and 680 MBs fantastic speeds i was actually impressed... i had zero issues other than an occasional outage that's never reported on xfinities map...so i report it via the app and wait...it usually gets corrected so no biggie....but im getting away from my current issue....after i swapped out the modem my speeds are now between 1mb and 20 mbs... its enough to stay online...so i shouldn't really complain...but thats like 2% of the speed im supposed to get...its not the wiring in my house its not my cat6 ethernet cable either.....but what it could be are the numerous wires i see dangling from the poles outside my house....but im always asked to have a tech come to my house....this is frustrating
XfinityDena
Official Employee
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3.2K Messages
19 days ago
@user_ciwb5r I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
Since you have our Gateway you can test the speeds to the Gateway using the Xfinity app (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app)
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