New Poster
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24 Messages
After installing the gateway XB7 my internet randomly drops
After upgrading my router to support storm ready wifi, my internet will randomly drop out. Rebooting the gateway will help but it's really annoying going from a totally rock solid router to one that randomly drops. Can you guys work on a firmware update to fix this?
XfinityAlfonso
Official Employee
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2.1K Messages
28 days ago
Hello Sbradone thank you so much for taking the time to reach out here via our Xfinity Forums! I'm sorry to hear that the services are dropping out after the XB7 installation! When you're saying the modem drops out, is this disconnecting all devices at the same time, or only certain ones? Is the XB7 resetting completely?
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