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user_de3fcf
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Saturday, December 9th, 2023 8:51 PM

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After area upgrade from xfinity, cbr750 does not connect

Everything was working fine until xfinity did and upgrade to where I live and my cbr750 stopped connecting completely. Now they say is my router that is not being recognized. A factory reset has not helped.

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1 year ago

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XfinityMarcus

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1.5K Messages

1 year ago

@user_de3fcf, thank you for using the Xfinity Community Forum page, we would be more than happy to assist you with your equipment connection concerns. Have you already attempted to troubleshoot using the Xfinity Support page?

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user_de3fcf

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2 Messages

1 year ago

Three times. I even had a technician out to test signal and the signal is coming in great and stops at the modem. Like magic. Upgrade done and the Cbr 750 is out. Is severely disappointing that after being an xfinity user for so many years this happens without a heads up. I have read everywhere that is the ISP that is not recognizing the equipment because of the upgrade. 

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XfinityMarcus

Official Employee

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1.5K Messages

@user_de3fcf, Thank you for that additional information, I would be more than happy to take a look at your equipment concerns. Please send me a direct message with your full name and complete service address to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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1 year ago

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