After 20 years, We're leaving Xfinity. We've been lied to and it's the final straw.

We've been having terrible internet issues lately. Connection will go down minutes at a time.
We've scheduled an appointment that somehow disappeared due to a "System Glitch". So that made us a bit upset... So we made another appointment… For the following week. We were told 12-2pm… Well 2pm came around, guess what? No technician. So I open up that shoddy unreliable Xfinity app (Oh god will I not miss that [Edited: Language] app!) to talk to customer service, and come to find out that they said our 12-2pm time slot was taken by another customer.... we were then given a 6am-8pm window… So we had to give up our plans for the day due to their incompetency. We waited until 8pm... no technician showed up. So we opened up the chat again and were told that they will reach out to the technician, and we'd expect a call in 10 minutes. Guess what? 10 minutes passed and no call... So we talk to chat again and this time a Xfinity representative called us and assured us a tech was coming, I think she said she was some Xfinity Ambassador or something... She said we were going to get one of the high ups out there and that they would be there at 9pm... Guess what... They never showed. [Edited: Language]. We've been more than patient, and we just ran out of it. This is unacceptable. I have ZERO confidence in Xfinity or their customer service. We WILL be leaving Xfinity for ATT Fiber. A more reliable, and superior internet. This 50-year-old crusty cable stuff is obsolete and unreliable. There is no reconciliation on this decision. Did you know Comcast has lost over 139,000 subscribers in the past year for shoddy customer service and internet? A simple Google search will reveal those facts to you. You can now make that 139,001. Apparently our service call was under s special request, and we were given a reference number… What they forgot to tell us is, It's a special request to [Edited: Language] us off. Oh yeah, we're not only canceling the internet, but the cable service in a whole. It's time to move on to New technology. Not Obsolete, outdated cable technology. I was very angry, but now I'm not. You know why? Because We'll no longer be dealing with Xfinity any longer. An entire weight has been lifted! Hasta la Bye Bye!