Skip to main content

    Support

    Offers

U
user_mmk
1st Topic

2 Messages

Thursday, March 13th, 2025 2:35 AM

Advanced Secutity not allowing VPN

I just changed from the XB3 to  XB7 because the issue started about 3 weeks ago. I tried connecting my work VPN yesterday. I couldn't connect so i looked at advanced security on xfinity app and noticed that it was blocked. I then allowed access and the app told me it will be allowed for 30 days which i agreed. I was then able to connect my work vpn. Today, i tried connecting and it doesn't connect. The internet is working fine. I checked advanced security and nothing was blocked and I can't allow access to anything cause I already allowed access for 30 days for my work vpn. What can I do? Its not the VPN's end, as no one else i know has this problem. Only me that this is happening to. I've talked and chatted with multiple agents from xfinity and none of them have been able to fix this. 

Thank You 

Question

 • 

Updated 

2 months ago

67

1

0

XfinitySheila

Official Employee

 • 

1.1K Messages

2 months ago

 

user_mmk Hi there! 
If you're experiencing VPN issues with your Xfinity XB7 gateway, try disabling "Advanced Security on the go" in the Xfinity app or adjusting firewall settings to Minimum Security (Low) in the Xfinity Admin Tool. 
Here's a more detailed explanation:
 
1. Check for "Advanced Security on the go":
  • If you have "Advanced Security on the go" enabled: This feature might be interfering with your VPN connection.
  • To disable it:
    • Open the Xfinity app.
    • Go to Security.
    • Tap Advanced Security.
    • Tap the gear icon in the top right.
    • Locate "Advanced Security on the go" and disable it.

Please let me know if this helps! 

 

2

0

forum icon

New to the Community?

Start Here