advanced security

I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items should be listed in the recent threats section of the Advanced Security page, but there is never anything listed in that section.

Also, like many others have noted, I turned Advanced Security on, and the Xfinity app takes me back to the page and asks me to turn it on, again. I don't think the Xfinity app is ready for "prime time." Acts like a beta to me.

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XfinityJamesC

Official Employee

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3K Messages

11 hours ago

Greetings, @Liss60! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with Advanced Security, but you have definitely come to the right place for assistance.

Can you please tell me a little more about the texting application that is being blocked? If you turn off or disable Advanced Security, does the application work as expected? You mentioned there were no blocked items in the security risk dashboard when this occurs. Are you seeing any generic notifications in the dashboard, or is it completely blank?

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Liss60

Frequent Visitor

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18 Messages

9 hours ago

Hi James -

The app is called Pushbullet Pro and I use the Windows app on my main PC, which allows me to type texts on a full-size keyboard instead of on my phone. Pushbullet Pro works fine when I turn off Advanced Security.

Below is what the Xfinity Advanced Security screen has on it. I don't think I ever see a "Dashboard," unless that is what you are calling my Home screen when I log into the Xfinity app on my phone?

Your devices are protected

No recent threats on home WiFi

Advanced Security is helping protect devices on your home WiFi from security threats.

Turn off Advanced Security >

The only active thing on the screen is the "Turn off Advanced Security" item.

Thanks in advance for your assistance.

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Liss60

Frequent Visitor

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18 Messages

7 hours ago

I don't have any settings for Advanced Security. My only option is to turn it on when it is off, and off when it is on.

I use ESET for my PC security. It doesn't change anything with Advanced Security if I pause the firewall.

Not sure why I am not getting the block/message today. I have been using Pushbullet Pro this morning.

(edited)

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XfinityBenjaminM

Official Employee

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3.1K Messages

You may want to give this a try

1. Open the Xfinity app.
2. Go to Home → Advanced Security.
3. Open Security Risk History (or select the affected device).
4. Find the blocked event.
5. Select Allow Access. Xfinity allows access for a limited time period depending on the type of threat.

It looks like the issue may be that it doesn't show up anywhere in the log or doesn't necessarily come up as a "threat"; currently, there is no way for us to manipulate our Advanced Security regarding this specific program.

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7 hours ago

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Liss60

Frequent Visitor

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18 Messages

Like I said, I don't have any options on the Advanced Security screen other than to turn it off when it's on or turn it on when it's off. Here is a screen shot from my phone.

(edited)

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6 hours ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

Thank you for the additional information. We suggest going here (https://spa.xfinity.com/report) to report the issue with the service. This submission will go to our Customer Security Assurance Team; they can investigate further to see if everything on our end is working as intended or if there is anything you can do to prevent any conflicts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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6 hours ago

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Your Home Network

Liss60

advanced security

XfinityJamesC

Liss60

Your devices are protected

No recent threats on home WiFi

Liss60

XfinityBenjaminM

Liss60

XfinityBenjaminM

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