Frequent Visitor
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16 Messages
advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items should be listed in the recent threats section of the Advanced Security page, but there is never anything listed in that section.
Also, like many others have noted, I turned Advanced Security on, and the Xfinity app takes me back to the page and asks me to turn it on, again. I don't think the Xfinity app is ready for "prime time." Acts like a beta to me.
XfinityJamesC
Official Employee
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3K Messages
2 hours ago
Greetings, @Liss60! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with Advanced Security, but you have definitely come to the right place for assistance.
Can you please tell me a little more about the texting application that is being blocked? If you turn off or disable Advanced Security, does the application work as expected? You mentioned there were no blocked items in the security risk dashboard when this occurs. Are you seeing any generic notifications in the dashboard, or is it completely blank?
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Liss60
Frequent Visitor
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16 Messages
3 minutes ago
Hi James -
The app is called Pushbullet Pro and I use the Windows app on my main PC, which allows me to type texts on a full-size keyboard instead of on my phone. Pushbullet Pro works fine when I turn off Advanced Security.
Below is what the Xfinity Advanced Security screen has on it. I don't think I ever see a "Dashboard," unless that is what you are calling my Home screen when I log into the Xfinity app on my phone?
Your devices are protected
No recent threats on home WiFi
Advanced Security is helping protect devices on your home WiFi from security threats.
Turn off Advanced Security >
The only active thing on the screen is the "Turn off Advanced Security" item.
Thanks in advance for your assistance.
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