Advanced Security will not turn on

Even after contacting an Xfinity tech who said she enabled Advanced Security, it is not on. I waited several hours to check to see if was on and it isn’t. I have rebooted the gateway and tried repeatedly but it is still won’t turn on!

Responses

XfinityMartyR

Official Employee

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2.1K Messages

1 year ago

@user_05d91b Thanks for reaching out! Have you tried to enable Xfinity xFi Advanced Security from the Xfinity app on your end? Use Xfinity xFi Advanced Security

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user_05d91b

2 Messages

The day after I posted the above message, Advanced Security was on. I guess it took more time than I thought it would to be updated after the Tech worked on it.

Also, I had previously repeatedly tried to turn it on, without success, in the Xfinity App. It took contacting Xfinity and having it turned on from there for it to start working

1 year ago

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XfinityLinda

Official Employee

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1.8K Messages

@user_05d91b We are sorry for the trouble, but happy it is working for you now. Thanks for the update.

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1 year ago

0

Your Home Network

user_05d91b

Advanced Security will not turn on

XfinityMartyR

user_05d91b

XfinityLinda

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