New Poster
•
2 Messages
Advanced Security Whitelisting
I need to get someone at XFinity to add a site to whatever whitelist they have for Advanced Security, but there is no way to request it other than finding a tech in the forum and PM'ing them.
Really, not a great way to provide support.
Many companies use Proxy Pro for remote support, and Advanced Security blocks access to all proxydesktop.com sites.
If there's a tech lurking here, please reply.
Responses
EG
Expert
•
87K Messages
6 m ago
Try contacting this team about it;
Comcast Customer Security Assurance.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Contact: 1-888-565-4329
Good luck !
0
0
EG
Expert
•
87K Messages
6 m ago
Try contacting this team about it;
Comcast Customer Security Assurance.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Contact: 1-888-565-4329
Good luck !
0
0
HarryF
New Poster
•
2 Messages
6 m ago
After a lengthy call and remote "tweaks" by 2nd level, still no fix.
It's a simple whitelist for a safe\commerial site\service (Proxy Pro) that provides a remote support tool for a myriad of folks across the US, but Xfinity support just doesn't "get it".
Ughh.
0
0