HarryF's profile

New Poster

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2 Messages

Tue, Dec 8, 2020 6:00 AM

Advanced Security Whitelisting

I need to get someone at XFinity to add a site to whatever whitelist they have for Advanced Security, but there is no way to request it other than finding a tech in the forum and PM'ing them.

Really, not a great way to provide support. 

Many companies use Proxy Pro for remote support, and Advanced Security blocks access to all proxydesktop.com sites.

 

If there's a tech lurking here, please reply.

Responses

EG

Expert

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87K Messages

6 m ago

Try contacting this team about it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 

Good luck !

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87K Messages

6 m ago

Try contacting this team about it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 

Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

6 m ago

After a lengthy call and remote "tweaks" by 2nd level, still no fix. 

It's a simple whitelist for a safe\commerial site\service (Proxy Pro) that provides a remote support tool for a myriad of folks across the US, but Xfinity support just doesn't "get it".

Ughh.

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