md-leftcoast's profile

New Poster

 • 

1 Message

Sat, Dec 12, 2020 9:00 AM

Advanced Security is blocking access to websites, then does not report that it's blocking the access

Xfinity should provide a way to correct this. Otherwise, Advanced Security is kind of useless.

 

My home network can't get to
www.optcorp.com
... a reputable astronomical equipment site, unless I turn off Advanced Security. Comes back unreachable in "ping" and 'no response' in chrome. I have had the same issue with other random websites.

 

Advanced security is supposed to tell me when it's blocking activity. I get random notices of some home devices that AS supposedly blocked, but it does not report when it's blocking websites I'm trying to reach. Why not?

 

If I sign into our xfinity home gateway at 10.0.0.1 as admin, I can ping and tracert optcorp.com which is at 23.227.38.32 , (address apparently actually belongs to "myshopify.com") from gateway "diagnostic tools":
Tracert:
Status: Complete !
1: 8,7,8 96.120.106.113 96.120.106.113
2: 8,9,8 24.124.179.209 24.124.179.209
3: 12,12,11 96.110.92.17 96.110.92.17
4: 11 96.110.235.17 96.110.235.17
5: 13,14,14 be-31431-cs03.ashburn.va.ibone.comcast.net 96.110.40.25
6: 13,14,13 be-2204-pe04.ashburn.va.ibone.comcast.net 96.110.37.134
7: 30,17,13 as2906-c-3.sanjose.ibone.comcast.net 173.167.57.102
8: 14 myshopify.com 23.227.38.32

 

BUT, advanced security blocks that address from getting through to our home network.

 

from my PC, "nslookup" returns the correct IP, but its "unreachable" if I try to ping, tracert, or try to access through a browser: 

 

This is what I get:

C:\Users\smatt>nslookup optcorp.com
Server: cdns01.comcast.net
Address: 2001:558:feed::1
Non-authoritative answer:
Name: optcorp.com
Address: 23.227.38.32

 

C:\Users\smatt>tracert optcorp.com
Tracing route to optcorp.com [23.227.38.32]
over a maximum of 30 hops:

1 5 ms 2 ms 3 ms 10.0.0.1
2 LAPTOP-1HOFCJSA.hsd1.md.comcast.net [10.0.0.194] reports: Destination host unreachable.

Trace complete.


C:\Users\smatt>ping 23.227.38.32
Pinging 23.227.38.32 with 32 bytes of data:
Reply from 10.0.0.1: Destination port unreachable.
Reply from 10.0.0.1: Destination port unreachable.
Reply from 10.0.0.1: Destination port unreachable.
Reply from 10.0.0.1: Destination port unreachable.
Ping statistics for 23.227.38.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

Responses

EG

Expert

 • 

87K Messages

6 m ago

Try contacting this team about it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

 

Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here