Advanced Security blocking site it shouldn't

I have subscribed to the digital edition of my local newspaper for over 10 years. Each day I am sent a link via email that I use to access the digital edition of the paper. All of the sudden a few days ago when I try to access it, it is blocked by Xfinity's advanced security. When I click on proceed anyway, nothing happens. I can go to the newspaper site itself and read the digital edition, so it's just the email link that is blocked (or I can turn off advanced security, open the link, then turn it back on, but that's a pain).

There's no reason for this to occur--it's a site for my local newspaper and I've accessed it daily for 10 years without issue.

Is there any way to get Xfinity to rectify this because they are blocking something they should not be blocking. I pay a lot of money for the paper so Xfinity should not be preventing me from accessing it.

Responses

XfinityThomasA

Official Employee

•

2.2K Messages

1 month ago

Thank you for your feedback and reaching out to us here for help, UNCNU. I know I'd be reaching out too! We can help. Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks.

If you're trying to access a website that you think is being mistakenly blocked by Advanced Security, submit a request for reassessment at spa.xfinity.com. The request will be reviewed, and an update will typically be provided within three business days.

To report a website blocked by Xfinity xFi Advanced Security, go to spa.xfinity.com, select "Report an issue," choose "I can't reach a website that I want to go to," fill out the required fields, and click "Submit".

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Advanced Security blocking site it shouldn't

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