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user_qf1dns
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Tuesday, May 12th, 2026 9:30 PM

Admin login on new router

I am unable to log into a new router as Admin.  I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need access to check that possibility.

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2 hours ago

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XfinityVianney

Official Employee

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2.6K Messages

22 hours ago

Hi user_qf1dns, 

Thank you for reaching out and creating a new post. I see you want to know if your network is blocking your printer using the Admin tool. If you haven't already, you'll need to allow the Xfinity Gateway Admin tool access, which is outlined here: https://www.xfinity.com/support/articles/admin-tool-access. 


Also, the Xfinity Gateway currently allows you to access your settings using the Xfinity App, which can help you determine if a device is being flagged. As you can read here: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security, the Advanced Security feature allows you to view a dashboard of any threat or what it may deem suspicious activity from a device. 

Is your printer having issues connecting to your network or staying connected? 

 

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user_qf1dns

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I am unable to connect.  When I run a network connection check I get a Fail on MAC Address Filtering.  Using my Epson App it indicates it is connected to WiFi.  I have taken the printer back to factory setting  and gone through the setup again with password etc. multiple times.  The printer sees my WiFi name but will it  not connect.  Password is correct per other devises on the home Wifi.  I have also restarted both gateway and the printer in the right sequence multiple times.  As it worked prior to updating the router I can’t think of any other reason it is not connecting.

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20 hours ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for confirming that information @user_qf1dns, and for trying those troubleshooting steps-we appreciate it. To help narrow this down, are you experiencing issues connecting with any other devices, or is it limited to just the printer? Additionally, are you using a third‑party router to connect to your network?

 

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20 hours ago

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user_qf1dns

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It is limited to just the printer.  All equipment is supplied by Xfinity.  There are no third party connections.

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20 hours ago

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XfinityAlyssaA

Official Employee

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Got it @user_qf1dns -thank you for confirming that you’re using Xfinity equipment and that the issue is limited to just the printer. May I also confirm the make and model of the printer you’re using?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 hours ago

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user_qf1dns

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It is an Epson ET-2850

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20 hours ago

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BruceW

Gold Problem Solver

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27.4K Messages

4 hours ago

... 2850 ...

If router or gateway isn't set to allow devices using WPA2 encryption, the 2850 won't be able to connect to it. More info at https://www.xfinity.com/support/articles/change-wifi-security-mode.

(edited)

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EG

Expert

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117.9K Messages

2 hours ago

Concern moved here to the Home Networking help section.

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