Admin Login Error After Gateway Factory Reset

@rlorenz73

 

We'd recommend performing a second factory reset if this issue is still present.

 

The factory reset restores your Gateway to its original default settings, including your WiFi name and password. A factory reset requires using a non-metallic pointed object (such as a toothpick) to hold in the Reset button on the back of the Gateway for 30 seconds until all the LED lights power off. If prompted, you’ll be required to create a custom WiFi name and password and reconnect devices to your home network using this information.

 

From there you can access the Admin Tool (if available for your gateway) by doing the following:

1. Connect a computer, tablet or phone to your network. You can either use WiFi or hook up an Ethernet cable to your Gateway.
2. Open a web browser and go to the Admin Tool (https://comca.st/3oxhpSr). This is the Wireless Gateway's administration site. The default settings to open the Admin Tool are:
   • Username: admin
   • Password: password (case sensitive)
3. Click 'Login'.

We recommend changing the default username and password.