Address Validation Ticket Needed for New Apartment & Forum Username Correction

Hello,

I am trying to sign up for new residential home internet at my apartment. My neighbors in my building have active Xfinity service, but my exact apartment unit is completely missing from the online address dropdown menu. I need an official employee to help submit an Address Verification / Serviceability Ticket so my apartment unit can be added to the system database.

Additionally, my forum login is currently a bit messy. It is pulling up an old, inactive account that is under a different person's name, but it is tied to my current email.