Skip to main content

    Support

    Offers

U
user_baq52l
1st Topic
1st Reply

Visitor

 • 

5 Messages

Thursday, May 29th, 2025 1:49 AM

Adding xfi pods

I have four gen1 xfi pods that have never been connected to my network.  One by one, I have plugged them in five feet from my XB7-T gateway and attempted to connect them using the instructions on the Xfinity app.  None of them get past the slow blink wake up stage.

Question

 • 

Updated 

6 hours ago

36

3

0

user_baq52l

Visitor

 • 

5 Messages

25 days ago

The app stays on "Waiting for pod to come online" until it times out

7

0

XfinityJon

Official Employee

 • 

245 Messages

Good evening user_baq52l. I am more than happy to try and take a look into this for you. Are the pods displaying under your equipment in the app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

0

user_baq52l

Visitor

 • 

5 Messages

Yes, all four show up but each icon is greyed out and the description says "Offline".

Like

Reply

18 days ago

0

XfinityThomasA

Official Employee

 • 

2.5K Messages

Thank you for letting us know, user_baq52l? Are you the original purchaser of the Pods? Have you tried to return, exchange, or file a warranty claim for the equipment?

How to return or exchange Xfinity WiFi Extenders

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

user_baq52l

Visitor

 • 

5 Messages

I purchased them from eBay, so the were most likely connected to another network before this one.

Like

Reply

10 days ago

0

NoNoBadPuppy

Problem Solver

 • 

672 Messages

@user_baq52l​ Consider it a valuable lesson.  

Like

Reply

10 days ago

0

user_323c89

Contributor

 • 

67 Messages

25 days ago

Are these new Pods, or did you acquire them secondhand?

Gen1 xFi Pods are quite old, technology-wise, and you may not see the benefits you’re hoping to get. 

0

0

NoNoBadPuppy

Problem Solver

 • 

672 Messages

24 days ago

Were the pods purchased through xfinity or an authorized dealer?  If you bought them anywhere else, they probably cannot be activated as they were tied to someone else's service.

0

0

forum icon

New to the Community?

Start Here