Visitor
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3 Messages
Adding additional IP Address
I was considering purchasing a new modem with dual Ethernet outputs (Arris SB8200) with the intent of using a separate IP on each line. While searching through the forums, I found that this used to be available for a fee but has been phased out over time. I checked my Xfinity rate card and do not see the option available for my account. However, I saw some people have had luck getting an additional IP without the option being listed. Any way I can get this looked into for my account? Wanted to be certain before I consider buying new equipment. Thanks.
Accepted Solution
XfinityEva
Official Employee
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1.8K Messages
4 years ago
Thanks @EG! Yes, @user_9b1725 we can definitely try that! Please send us a direct message with your full name and the service address to get started.
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
See https://comca.st/2XfS9FQ for an example.
(Full credit to @BruceW for this excellent explanation!)
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EG
Expert
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111.6K Messages
4 years ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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XfinityRyanE
Official Employee
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1.1K Messages
4 years ago
We want to thank you for reaching out to the Community Forum for support with your network configuration. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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