U

Visitor

 • 

3 Messages

Thu, Nov 25, 2021 6:35 AM

Closed

Adding additional IP Address

I was considering purchasing a new modem with dual Ethernet outputs (Arris SB8200) with the intent of using a separate IP on each line. While searching through the forums, I found that this used to be available for a fee but has been phased out over time. I checked my Xfinity rate card and do not see the option available for my account. However, I saw some people have had luck getting an additional IP without the option being listed. Any way I can get this looked into for my account? Wanted to be certain before I consider buying new equipment. Thanks. 

Accepted Solution

XfinityEva

Official Employee

 • 

282 Messages

8 d ago

Thanks @EG! Yes, @user_9b1725 we can definitely try that! Please send us a direct message with your full name and the service address to get started.

 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://comca.st/3kajO4e
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://comca.st/2XfS9FQ for an example.

(Full credit to @BruceW for this excellent explanation!) 

EG

Expert

 • 

90.5K Messages

8 d ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

Visitor

 • 

3 Messages

@EG Sounds good, thank you for your help.

Official Employee

 • 

282 Messages

4 d ago

We want to thank you for reaching out to the Community Forum for support with your network configuration. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
 

New to the Community?

Start Here