Frequent Visitor
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6 Messages
Add One Additional Public IPv4 Address
My rate card does NOT show the option. Is this possible to add one without going to business class?
I have gigabit service. I have numerous gaming devices (pc, pc, Xbox, Xbox, ps5). It is impossible to get open nat on all devices if multiple devices are playing the same game or trying to play together. UPnP is a horrible protocol that would only partially work in this scenario. I own several routing devices and a supported modem.
I have gigabit service. I have numerous gaming devices (pc, pc, Xbox, Xbox, ps5). It is impossible to get open nat on all devices if multiple devices are playing the same game or trying to play together. UPnP is a horrible protocol that would only partially work in this scenario. I own several routing devices and a supported modem.
Responses
EG
Expert
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87.1K Messages
5 m ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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Pallo
Frequent Visitor
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6 Messages
5 m ago
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Pallo
Frequent Visitor
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6 Messages
5 m ago
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Pallo
Frequent Visitor
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6 Messages
5 m ago
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EG
Expert
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87.1K Messages
5 m ago
Yes. Have patience please. We have been told by the Comcast powers that be that the team is shorthanded right now due to the season. I can always try to re-escalate this after a period.
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Pallo
Frequent Visitor
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6 Messages
5 m ago
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EG
Expert
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87.1K Messages
5 m ago
I have just re-escalated your topic. We have been told that they are currently having issues with the escalations coming into their team correctly. They currently are working to get this resolved, so they will most likely be delayed for multiple days.
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ComcastMichael
Official Employee
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2.9K Messages
5 m ago
Greetings, @Pallo! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly apologize for the delay in response and appreciate your patience. We can certainly have a look into the account to see if we do offer a 2nd IP address in your area. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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Pallo
Frequent Visitor
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6 Messages
5 m ago
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