1 Message
Activation
Hello,
My house does not use a router, only a modem and a direct connection from it to our computers.
The Xfinity app because of this is stuck on the steps of trying to connect to a router that doesn't exist. I was hoping there would be a way to activate my home's Internet outside the App.
XfinityMarcos
Official Employee
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2.3K Messages
27 days ago
Hello user_rcdq7l, thank you for reaching out and adding to our awesome community here on the Forum. I love that you're taking advantage of the option to use your own modem. Have you already confirmed that your modem is compatible with our network using this 'Link'?
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EG
Expert
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109.6K Messages
25 days ago
@user_rcdq7l
Question. Are you sure that it is just a straight cable modem and not a router or a combo gateway device ? I ask because you said the word "computers". If it were just a straight cable modem, only one computer / device would be able to get access to the internet. What's the make and model number of it ?
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