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Tuesday, August 27th, 2024 1:29 AM

Activation

I do not have a phone and am typing this on my computer. I can not get the Xfinity app, and I can not call, how do I activate my new router

Expert

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107.1K Messages

3 months ago

Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. 


Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.


If not, try calling 1-855-652-3446. That is their self-install device activation line.


If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Official Employee

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1.2K Messages

3 months ago

Thank you very much for reaching out to us here @user_jh0vnj. If you are still having trouble activating that device I will be happy to assist you from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Expert

 • 

107.1K Messages

3 months ago

@user_jh0vnj 

Did any of those methods work for you ?

1 Message

No. I have spent hours and cannot simply activate a mere internet. The worst experience ever.

Official Employee

 • 

2.5K Messages

I am sorry to hear this @aposheker Have you been able to activate your internet?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

 • 

107.1K Messages

2 months ago

@aposheker 

Are you the original poster @user_jh0vnj  ?

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