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user_xy4glm
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Saturday, June 8th, 2024 5:17 PM

Activation

Have trouble getting the internet to work in the house. When we connect it it takes us to a wow login 

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1 month ago

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XfinityWilliam

Official Employee

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1K Messages

5 months ago

Hello user_xy4glm. Did the connection take you to the NOW internet login? If you signed up for NOW internet, you would go through the activation process on that page.

 

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user_1616364

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It said wow, as in (WOW!)

.. And the same thing just happening to me. Just recently moved and am trying to register it again, and it is bringing me to a competitor of yours login. I don't know what the people before us had. I have Xfinity 1000mgps or whatever. It's a more tower shaped router, white, square with a slanted top. 

What do I do?

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1 month ago

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EG

Expert

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106.9K Messages

1 month ago

@user_1616364 

Apparently, your premises is currently connected to the Wide Open West (Wow) Co. cable system. Comcast may not even be available in that area. YMMV. You can check availability here;

https://www.xfinity.com/learn/internet-service 

https://www.xfinity.com/support/articles/determining-serviceability 

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