Visitor
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1 Message
Activation Problems [Edited]
I just started my service today and I've been having nothing but problems I try to leave even leave a review and your service turned around and pops up an error your app's not working I've tried multiple different phone calls to get a hold of someone for activation go to a store and your clerks at the store trying to get me to pay more money you guys are scamming new customers and have horrible customer service
XfinityNatalie
Official Employee
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254 Messages
24 days ago
Greetings user_2lhlt8! Thank you so much for taking the time to post on the XFINITY Community Forum. I’m really sorry to hear about the hiccup with your activation. This definitely isn’t the experience we want for you. You’ve come to the right place! Our Digital Care team is here and ready to jump in to get everything up and running smoothly for you. We’ve got your back!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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