C_X_T's profile
C_X_T
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Thu, Mar 26, 2020 3:00 PM

Activating Modem

I have been trying to activate my modem (sbg8300) for the past week it connects to the interent but xfinity diagnostic says its unresponsive. eveytime i try the xfinity chat it either loops or gives me errors. The one time i got in contact with someone they put me on hold and they hang up. Is there anyway of doing this without talking to a representative?

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1 y ago

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EG

Expert

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86.5K Messages

1 y ago

@C_X_T wrote:

 it connects to the interent but xfinity diagnostic says its unresponsive. 

Where exactly are you seeing that message ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastJoeTru

Official Employee

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6.7K Messages

1 y ago

Hi C_X_T. We appreciate you visiting and posting on our Forums. I can assist with getting your modem activated. Please reach out to me via private message and include your full name so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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