C_X_T's profile

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1 Message

Thursday, March 26th, 2020 3:00 PM

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Activating Modem

I have been trying to activate my modem (sbg8300) for the past week it connects to the interent but xfinity diagnostic says its unresponsive. eveytime i try the xfinity chat it either loops or gives me errors. The one time i got in contact with someone they put me on hold and they hang up. Is there anyway of doing this without talking to a representative?

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Expert

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111.7K Messages

5 years ago


@C_X_T wrote:

 it connects to the interent but xfinity diagnostic says its unresponsive. 


Where exactly are you seeing that message ?

Official Employee

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7K Messages

5 years ago

Hi C_X_T. We appreciate you visiting and posting on our Forums. I can assist with getting your modem activated. Please reach out to me via private message and include your full name so I can assist you. 

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