Visitor
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2 Messages
Activating gateway
Can't activate gateway from phone, phone app says I'm not connected to the internet but I have five bars.
Visitor
•
2 Messages
Can't activate gateway from phone, phone app says I'm not connected to the internet but I have five bars.
EG
Expert
•
113.9K Messages
14 days ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Next step. I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-intall device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.
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