anceravicius1's profile

Regular Visitor

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3 Messages

Sat, Mar 28, 2020 10:00 AM

Activating a new modem

Hello,
I purchased a new modem and unable to active via the active website. It’s says something went unplanned and I need to contact support . Can someone work with me to get this modem added? Motorola Mt7711

Responses

Accepted Solution

EG

Expert

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86.7K Messages

1 y ago

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !!!

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Regular Visitor

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3 Messages

1 y ago

Thanks for the reply. I did contact that number and waiting in the queue.
EG

Expert

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86.7K Messages

1 y ago

O/k.

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Visitor

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1 Message

1 m ago

How do I download it 

Official Employee

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82 Messages

Hi @user_a622f3

Welcome to our Xfinity Forums! You've come to the right place and we are happy to help with anything Xfinity. Can you please provide more details with what you are having issues downloading? 
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EG

Expert

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86.7K Messages

24 d ago

@user_a622f3 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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