1 Message

Sat, May 14, 2022 5:59 PM

Activate new xFi gateway

We can't activate the new xfi gateway. We need to wait 10 minutes and after waiting We get the notification to do it all over again




93.7K Messages

12 d ago

Connect it to the coax line and power it up. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit. 

Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.

If not, try calling 1-855-652-3446. That is their device activation line.

If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

Official Employee


768 Messages

10 d ago

Hi @user_4cf58e. Were you able to follow the steps listed on this thread and get this resolved? 

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