Visitor
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1 Message
Activate new xFi gateway
We can't activate the new xfi gateway. We need to wait 10 minutes and after waiting We get the notification to do it all over again
Visitor
•
1 Message
We can't activate the new xfi gateway. We need to wait 10 minutes and after waiting We get the notification to do it all over again
EG
Expert
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93.7K Messages
12 d ago
Connect it to the coax line and power it up. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityChristina
Official Employee
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768 Messages
10 d ago
Hi @user_4cf58e. Were you able to follow the steps listed on this thread and get this resolved?
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