Activate new Modem

We are trying to activate our higher speed modem but get a message we need to shop plans when we already have a plan, why?

Responses

user_jb1dcj

Visitor

•

1 Message

1 day ago

Flashing white light

1

0

XfinityVictor

Official Employee

•

1.4K Messages

user_jb1dcj Hello, is your modem still flashing a white light?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

tick

Like

Reply

12 hours ago

0

EG

Expert

•

110.5K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityBenjaminM

Official Employee

•

2.1K Messages

12 hours ago

user_kiktpv Hello! Thank you for reaching out to us here on our Community Forum. Are you still seeing the same message? Please let us know.

0

0