Visitor
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1 Message
Activate Gateway No App
Currently trying to activate my Xfinity gateway at my new address but I don’t have the app since my phone version is lower and I can’t update my service because it thinks my address doesn’t exist when it lists it in the system what do I do?!
EG
Expert
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112.8K Messages
18 days ago
Not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck
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XfinityBillie
Official Employee
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3.6K Messages
16 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.8K Messages
16 days ago
@user_0thnqw
Were you able to get it activated via that method ?
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